As a major shareholder in the distribution of total electricity consumed in Turkey, Ayedaş (Istanbul Anadolu Yakası Elektrik Dağıtım A.Ş.) builds, maintains and operates electricity distribution grids in sub-provinces within the Anatolian Side of Istanbul. Today, Ayedaş enables more than 5 million people to access electricity distribution.

Having the goal to carry its service quality to higher levels every day thanks to its humanoriented service approach and technology-compliant structure, Ayedaş touches the lives of millions of people through its sustainable and solution-oriented applications.

You can follow Ayedaş's solutions and applications regarding power distribution services information and operation activities on its website and fulfil your requirements through online channels.

Exclusive Online Solutions for Ayedaş Customers

Access to electricity is much more convenient with the solutions offered to the customers on the website of Ayedaş which provides power distribution services at the Anatolian Side of Istanbul.

Failure Notice at Ayedaş: You can use the Failure Notice at Ayedaş screen in order to prevent your life from being adversely affected by the outages at the Anatolian Side of Istanbul. Thus, you can conveniently inform Ayedaş teams to diagnose and swiftly repair failures that lead to power outages in your area.

Application Follow-up at Ayedaş: You can use the Application Follow-up at Ayedaş screen to view the status of your application for Ayedaş power distribution services.

Procedures on Illegal Use at Ayedaş: Electricity used without subscription is referred as illegal use of electricity due to its unlawful nature. You can send a notice for illegal use via the Procedures on Illegal Use at Ayedaş screen in order to enable calculation of the amount to be paid for the illegal use of electricity; inquire the status of illegal use; and apply for calculation of charge with the illegal use notice.

Payment of Debts at Ayedaş: You can choose the option of Payment of Debts at Ayedaş on the Online Procedures at Ayedaş screen in order to pay the distribution debts; and proceed conveniently with your contract account number.

Indemnity Inquiry and Application at Ayedaş: You can use the Indemnity Inquiry and Application at Ayedaş screen in order to inquire whether you have an indemnity that is due to be paid to your party; or apply for indemnity.

Contact Us: You can receive live support through the website, call customer services hotline at 186 or use Ayedaş WhatsApp Support line in order to convey your opinions and suggestions with regard to Ayedaş power distribution services.

Service for Displaying the Locations of Scheduled Power Outages

You can receive information about power outages that have been scheduled beforehand for various works such as maintenance, repair and new facility construction at the Anatolian Side of Istanbul, where Ayedaş provides power distribution services. Moreover, you can use the Power Outage Inquiry at Ayedaş screen in order to be informed about the power outage that you experience momentarily.

You can make provisions beforehand against the issues that are possible to occur in your daily life by being informed about the date, sub-province and time range of the power outage at the Anatolian Side of Istanbul.

Accordingly, you can, for example, prevent failures on electronic devices that may occur due to momentary power outages, charge your batteries, develop measures to prevent perishing of foods during the longer outages and charge your devices for businesses you have to deal with on the electronic media.

Click here to learn about the tips to consider before scheduled power outages.

The scheduled power outages at the Anatolian Side of Istanbul are announced on the website of Ayedaş and Ayedaş Mobile 186 application at least 48 hours before the scheduled outage.

Furthermore, you can view our Ayedaş Frequently Asked Questions page to learn more on several issues including power failures, index reading, new connection, illegal use, AMRS and other related matters.