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The rules and procedures regarding the basis consumption period for the payment notification, bill preparation and notice to the customer are arranged according to the retail sales contract or bilateral agreement provisions. End of period indexes as of the basis consumption period for the payment notification are read from the customer's meter by AYEDAŞ in line with the relevant regulation's provisions. The payment notification drawn up according to the index readings are notified to the customer at least 10 days before the last payment date.
Index reading teams read all the indexes in the AYEDAŞ's responsibility area according to a certain schedule. We initiated implementations such as tracking consumption indexes of our customers with consumptions levels over a certain amount according to their profile and demands, creating more realistic demand estimations thanks to reporting meter faults and interventions, and remote meter reading with the purpose of reducing commercial losses.
In the payment notifications to be issued for the customers, the below given information are included as a minimum according to the pricing method prepared as per the relevant regulation's provisions:
Distribution Company cuts off the electrical energy at the utilisation place under the below indicated circumstances:
Electricity of the consumers may not be cut off due to their payables originating from bilateral agreements. However, electricity of natural or legal persons who receive electricity and/or capacity from the supplier company in duty based on regulated tariffs may be cut off due to their payables, even though supplier was changed.
When the obligations are fulfilled with regard to the place of use for which electricity was cut off, supplier notifies the distribution company within the same day in cases which interest the supplier. Distribution company connects the electricity;
as of the time of delivery of notification or as of the time of fulfilment of the obligation to the distribution company. A written connection notification is given to the consumer after the connection operation. It is mandatory to include connection date and time and last index figure in the connection notification. In addition, short messages are used to notify the consumer if applicable.
Cut off-connection cost to be paid by the consumer in order to get their electricity connected is reflected on the payment notification belonging to the next period following the cut off-connection notification of distribution company to the supplier company.
The below provisions are found respectively in paragraphs 1 and 9 of article 9 of Law No. 6446 regarding the Electricity Market dated 14.03.2014 which regulates "Distribution Activity";
"(1) …Distribution company is responsible of reading, maintaining and operating services with regard to the meters located inside the region defined in its license…" "(9) Installation, operation and maintenance of the meters belonging to the consumers who are connected from the distribution voltage level as well as ownership transfer of the existing meters as part of a program are carried out by the distribution company. Rules and procedures regarding the implementation are regulated by the directive issued by the Institution."
In article 50 of the Regulation Regarding Electricity Market Consumer Services;
"(1) Active and reactive electricity consumption and electrical energy measurements of the consumer are measured through installation of meters and measurement systems which have been installed according to the relevant regulation in a proper way. (2) Consumer is obligated not to make interventions on the meter and/or measurement systems belonging to the place of use and not to prevent access of distribution company to the meter and/or measurement systems.
In article 51 of the Regulation Regarding Electricity Market Consumer Services;
"(1) The relevant legal entity or consumer may request for the meter to be checked in case the meter fails or its measuring accuracy is doubted. This request shall be met in line with the provisions of Law No. 3516 Regarding Measurements and Settings dated 11/1/1989 by the legal entity owning the distribution license. Meter checking costs shall be paid by the requesting party in case the meter is found to be recording the correct consumption figures. The meter shall be removed and replaced by the distribution company within 10 business days as of the date of meter checking request of the consumer.
(2) The meter owned by the consumer which are required to be replaced due to the periodical examination in line with the Law No. 3516 Regarding Measurements and Settings and the secondary regulation associated with this Law shall be replaced by the distribution company with another meter owned by the distribution company which meets the standards defined in line with the relevant regulation. In case the old meter meets the standards defined in line with the relevant regulation, it is mandatory to examine the meter in question periodically for it to be reused by the distribution company.
(3) The faulty, damaged meter or the meter which is required to be replaced as per the relevant regulation shall be replaced by the distribution company with another meter owned by the distribution company which meets the standards defined in line with the relevant regulation."
In article 4 of the Regulation for the Rules and Procedures Regarding the Scope of Automated Meter Reading Systems and Determination of Meter Figures;
"(1) Active electrical energy consumption limit for the meters which are required to be included in scope of Automated Meter Reading Systems (AMRS) shall be determined by the Board. This limit may be revised once a year with the approval of the Board if demanded by the distribution company. It is mandatory to include the meters with a consumption amount above the limit defined by the Board in scope of AMRS within one year at the very latest."
In article 5 of the Regulation for the Rules and Procedures Regarding the Scope of Automated Meter Reading Systems and Determination of Meter Figures;
"(1) For the meters to be included in scope of AMRS, providing the integrated meter and modem if an integrated modem is preferred together with the meter, otherwise, providing the meter with telecommunication port is under the responsibility of the party possessing the ownership of the meter."
Since the responsibility of replacement, maintenance and operation of the electricity meter belongs to the distribution company as per the above given provisions, nobody may intervene with the electricity meters or measurement system except the officers authorised by AYEDAŞ. Depending on the interventions defined in article 42 of the Regulation Regarding Electricity Market Consumer Services, legal and/or criminal actions are taken against the actions defined as "Illegal Use of Electricity."
