Clear
To view the suggestions, you must type at least 3 characters.
To view the suggestions, you must type at least 3 characters.
To view the suggestions, you must type at least 3 characters.
Enerjisa Distribution Companies, i.e., Başkent EDAŞ, Ayedaş, and Toroslar EDAŞ, updated their Mobile 186 app to offer their customers easier, faster, and more personalized service. The updated mobile app, which is now more user-friendly with its latest interface and simplified transaction flows, will carry the digital experience in the electricity distribution industry to a higher level.
Operating with pioneering technologies in the industry and human-oriented working principles, Başkent EDAŞ, Ayedaş, and Toroslar EDAŞ, has the purpose of offering users a more straightforward, accessible, and faster experience with the updated Mobile 186 app. The latest updated app now has a simplified homepage, an easier application menu, and information screens. While users are offered easier and faster access to what they need, the app can now adapt to customers’ usage habits thanks to personalized sections.
More Procedures Now Available on Mobile
The company made a statement and underlined that the updated app facilitated completion of several procedures that were only accessible via the website directly through the mobile app. Moreover, the updated Mobile 186 app was stated to have the features, including reporting outages, meter and index procedures, deactivation-activation requests, reporting illegal use of electricity, quality compensation inquiry and application, and notification of device-dependent patient notification to be accessed swiftly and easily.
The updated mobile app can now help users to view scheduled and fault-related outages on the map. This outstanding new feature of Mobile 186 app allows users to pin their addresses on the map to have easy access to the outage information and view the details of the outage on the map or under the list view. Users can also add these scheduled outages to their phone's calendar and set a reminder. This feature has the purpose of helping customers manage their energy utilization plans in an easier and more predictable manner. Users can also monitor the status of their applications on the app and get instant updates regarding the process.
Customized User Areas
The updated Mobile 186 offers personalized areas for users to customize according to their needs. Users can view their previous applications and their details, while they can also add multiple subscriptions and personalize them with separate names. The user-friendly updated app allows users to update their personal information such as phone and email details easily, while also monitoring the previous notifications. Furthermore, users can plan their energy utilizations more effectively thanks to the new feature of adding scheduled outages to the personal calendar.
“We are constantly improving customer experience thanks to our investments in digitalization”
Underlining their goal of offering customers more efficient and faster service with the updated mobile app, Oğuzhan Özsürekci, Managing Director at Enerjisa Distribution Companies, stated: “At Enerjisa Distribution Companies, we have updated our Mobile 186 app to meet the daily needs of users much faster, simpler and in a more customized manner. We keep enhancing customer experience via features including monitoring outages on the map, adding these outages to the calendar, and adding new application categories. Our focus on digitalization will lead us to continue enhancing our service quality and to offer solutions that will ease the lives of users.”
About Enerjisa Distribution Companies
Enerjisa Enerji, which pioneers the energy transformation in Türkiye by using the multiplier effect of sustainability and technology in line with its vision of ‘a better future for all,’ provides service to 25 percent of Türkiye via its Electricity Distribution Companies, i.e., AYEDAŞ, Başkent EDAŞ and Toroslar EDAŞ.
Enerjisa Distribution Companies continue their operations in Ankara, Bartın, Çankırı, Karabük, Kastamonu, Kırıkkale and Zonguldak through Başkent EDAŞ; at the Anatolian Side of Istanbul through AYEDAŞ and in Adana, Gaziantep, Kilis, Mersin, Osmaniye and Hatay through Toroslar EDAŞ. Enerjisa Distribution Companies, the prominent player in its industry, provides electricity distribution services to over 22 million users in 14 cities. 20 percent of Enerjisa Enerji, whose main shareholders are Sabancı Holding and E.ON, is publicly traded in Borsa Istanbul.
